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Shipping policy

Effective Date: 2026-02-27

1. Introduction

Pulse Recovery USA is owned & operated by Pulse Journey LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on pulserecoveryUSA.com.

  • Service name Standard Shipping
  • Price 

    Free USA shipping on most orders. Any order with an exception, will have this on the product page and at checkout

  • Delivery time 3 to 9 business days total
  • Destination United States
  • Coverage All products unless a product page says otherwise
  • Order Cut Off Time: 2:00 PM EST; All Orders placed before 2:00 PM EST will be processed the same business day, All Orders placed after 2:00 PM EST will be processed the next business day.

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

    • Standard Shipping 

      Free USA shipping on most orders. Any order with an exception will have this on the product page and at checkout

    All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

    4. Order Handling and Delivery Time

    Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

    If an item needs extra time, the product page will show a note. That note will override the general timing above.

    5. Shipping Methods and Carriers

    Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

    Shipment tracking

    Every shipment includes tracking. You will receive a tracking link by email when your order ships.

    Insurance

    Shipments are insured against loss or damage. Contact us if there is an issue.

    6. Order Tracking

    After your order ships you will receive an email with the tracking number and a link to follow the delivery.

    7. Delivery Issues

    Delayed or lost packages

    If your delivery exceeds the 3 to 9 business day window, email us at support@pulserecoveryUSA.com or call 1-724-209-4133.

    Marked delivered but not received

    • Confirm your shipping address
    • Check with neighbors or building management
    • Contact us so we can assist with a trace

    Damaged packages

    We will arrange a replacement or refund as appropriate.

    8. Missing Items

    If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

    9. Returns and Refunds

    We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

    • Return shipping Customer pays return shipping unless the item is defective or not as described
    • Refund timing Refunds are processed within 7 days after we receive the return to the original payment method

    10. Address Accuracy

    Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

    If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

    11. Contact

    12. Changes to This Policy

    We may update this Shipping Policy. Changes take effect when posted on this page.